Ofcom has intensified its investigation into an online suicide forum following criticism from bereaved families and survivors over its perceived inaction.

Responding to mounting pressure from advocates, the media regulator confirmed that it is prioritizing and expediting its inquiry into the forum under the Online Safety Act. The investigation, which commenced in April, marks Ofcom’s initial enforcement action under this legislation.

Despite the site’s attempt to block UK users through geo-blocking measures in response to enforcement actions, concerns persist as the Molly Rose Foundation (MRF) reported ongoing access by vulnerable individuals. Ofcom recently acknowledged evidence from Samaritans suggesting that UK users may still be able to access the forum.

In a letter to Ofcom’s CEO, bereaved families expressed frustration at the regulator’s perceived failure to address the urgency of protecting vulnerable individuals from the harmful content promoted on the site.

The families, along with the MRF and Families and Survivors to Prevent Online Suicide Harms, have raised alarms about the site’s promotion of a substance linked to numerous deaths in the UK, particularly among individuals in their early twenties, with the youngest victim being a 13-year-old.

Advocates are calling for a public inquiry into the government’s response to the forum and the hazardous substance, pointing out missed opportunities to intervene and prevent tragedies.

Acknowledging the new evidence provided by Samaritans, an Ofcom spokesperson stated that the investigation is advancing swiftly to ensure compliance with regulations and protect users from illegal content. The regulator emphasized the importance of engaging with affected individuals in their enforcement actions.

Andy Burrows, Chief Executive of MRF, welcomed the potential shift in Ofcom’s approach but raised concerns about delays in addressing legal breaches and the necessity for bereaved families to push for regulatory action.

For mental health support, individuals can contact the Samaritans at 116 123, via email at jo@samaritans.org, or find their nearest branch at samaritans.org.